If you need help with the Comunitaas app you can check here our customers most frequently asked questions.
Earlier versions of Comunitaas (1 y 2) are no longer working, so if any of these versions ask you to update the app please follow these simple steps:
1. Manually uninstall the Comunitaas app from your device.
2. Please check your device runs on iOS 12.2 or Android 6 or later. If not, please update it first.
3. Open the App Store or Google Play Store app and manually search for Comunitaas.
4. Tap the install button.
5. Once installed, you are ready.
I don't have a Comunitaas account. Where I sign up?
How do I modify my personal information?
How do I verify my phone number or email?
How can I be part of a department?
Your Comunitaas ID is the email address you need to log in to Comunitaas services. This email address is the one that the administrative group of your organization gave us to create your Comunitaas account, or the one that you used through the option of Sign up to create your account manually.
In order to create your Comunitaas account and obtain your Comunitaas ID you can use the Sign Up button on the app or you can go here and follow the steps that will appear on the screen.
To help you recover your Comunitaas ID you must send us an email to support@comunitaas.com with your full name, and if you belong to an organization, then you should also include the name of your organization and department or office number.
In order to establish a new password you must have verified the phone number or email address of your account and use the Forgot my password option and follow the steps that will be shown on the screen. If you see an error saying that your phone number or your email are not verified, you must contact us at support@comunitaas.com and request to reset your account.
In order to delete your user you must send us an email to support@comunitaas.com with your email, full name, and if you belong to an organization, then you should also include the name of your organization and department or office number.
In order to modify your personal information, please follow the steps below:
From the Comunitaas app on iOS or Android
1. Go to the Settings tab
2. Tap the first option where your name appears.
3. Tap the Edit button.
4. Select the information you want to change.
5. When you are finished, Tap the Done button.
From your computer
1. Log in to your account. You can access it from account.comunitaas.com.
2. In the Account section, click on the Edit button.
3. Proceed to modify the information you want.
4. When you are finished, click on the Done button.
Note: If you modify your phone number, you must verify it again.
To verify your contact information, follow the steps below:
From the Comunitaas app on iOS or Android
1. Go to the Settings tab.
2. Tap the first option where your name appears.
3. If your phone number or email is verified you will see this icon otherwise the you will see this icon .
4. Tap the one you need to verify.
5. Tap Verify to confirm. A verification code will be sent to the phone number or email depending on which one you chose.
6. Enter the verification code you received.
From your computer
1. Log in to your account. You can access it from account.comunitaas.com .
2. If your phone number or email is pending verification, a "Verify" button will appear next to it.
3. Tap the one you need to verify. A verification code will be sent to the phone number or email depending on which one you chose.
4. Enter the verification code you received.
To be part of a department, a user of that department or an administrative user must invite you. This user will send you an invitation to your email and you will have to follow these steps:
1. Log in to the app with your Comunitaas ID. If you do not have a Comunitaas ID you will have to create one first.
2. Click on the link in the invitation email.
3. The link will automatically open the Comunitaas app and a confirmation message will appear.
4. Tap Accept within the confirmation message.
5. If you are new to the organization where the department belongs, additionally, you must complete steps 6 to 8.
6. Go to the Settings tab in the app.
7. Tap in Organizations
8. Select the organization in which the department to which you have just been added is located.
Comunitaas supports 3 types of users for a department.
Owner
Owners of a department can add other Owners, Renters or Members to the department. Except users who are in the same organization under the role of Administrator or Security Officer.
Owners of a department can remove any other user within the department except other owners.
Renter
Renters of a department can add other users only as "Member". These users can not be in the same organization under the role of Administrator or Security Officer.
Renters can only remove Members of a department.
Member
Members can not add or remove users of any kind.
In order to add another user to your department, you must be an Owner or Renter and follow these steps:
From the Comunitaas app on iOS or Android
1. Go to the Settings tab.
2. Tap the Departments option.
3. Search for the department and tap Manage.
4. Tap the Edit button.
5. Tap Add Member
6. Enter the information of the new member and the type of member.
7. Tap Done. An invitation will be sent to the email address of the user you entered.
8. To complete the process, the new member must follow the steps described in How can I be part of a department? .
From your computer
1. Go to the Comunitaas app at accessapp.comunitaas.com/app .
2. Click on Departments.
3. Search for the department and click on Manage.
4. Click Add Member
6. Enter the information of the new member and the type of member.
7. Click on Add Member. An invitation will be sent to the email address of the user you entered.
8. To complete the process, the new member must follow the steps described in How can I be part of a department? .
It is important that you add a phone number to your departments in order to be contacted by the security officer when they need to request authorization:
From the Comunitaas app on iOS or Android
1. Go to the Settings tab.
2. Tap the Departments option.
3. Search for the department and tap Manage.
4. Select your name from the list of members.
5. Tap Edit.
6. Select the phone numbers that will be visible to the officer.
7. If you wish, you can arrange the phone numbers by pressing the icon of each phone number and dragging it in the desired order.
8. Tap Done.
Optionally, if you want to add another phone number that does not appear in the list, continue with these steps:
9. Go back to the Settings tab.
10. Tap Phone Numbers.
11. Tap Edit.
12. Tap Add Phone.
13. Enter the phone number you want to add.
14. Tap Done.
15. Go back to step 1.
From your computer
1. Go to the Comunitaas app at accessapp.comunitaas.com/app .
2. Click on Departments.
3. Search for the department and click on Manage.
4. Select your name from the list of members.
5. Click on Edit.
6. Select the phone numbers that will be visible to the officer.
7. If you wish, you can arrange the telephone numbers by clicking on the icon of each telephone number and dragging it in the desired order.
8. Click on Save.
Optionally, if you want to add another phone number that does not appear in the list, continue with these steps:
9. Return to the main screen of the Comunitaas app.
10. Click on Settings.
11. Click on Telephone Numbers
12. Click on Add new phone number.
13. Enter the phone number you want to add.
14. Click on Add.
15. Go back to the main screen of the Comunitaas app and go back to step 2.
Members of a department can decide the order in which they wish to be contacted by security officers.
From the Comunitaas app on iOS or Android
1. Go to the Settings tab.
2. Tap the Departments option.
3. Search for the department and tap Manage.
4. Tap Edit.
5. Arrange the list of members in the desired order by pressing the icon of each member and dragging it to the desired position.
6. Tap Done.
From your computer
1. Go to the Comunitaas app at accessapp.comunitaas.com/app .
2. Click on Departments.
3. Search for the department and click on Manage.
4. Click on Edit.
5. Arrange the list of members in the desired order by clicking on the icon of each member and dragging it to the desired position.
6. Tap Done.
The silent mode of a department allows you to hide the passes and reservations that have not been created by you, in addition, you will not receive notifications about these passes and reservations.
Comunitaas allows you to see an visitors report of your departments, we call this the Acivity report. If you want to see the activity of your department, follow these steps:
From the Comunitaas app on iOS or Android
1. Go to the Home tab.
2. Find the Activity section.
3. Tap the View More button.
4. You can optionally filter the report by the dates or department you want.
From your computer
1. Go to the Comunitaas app at accessapp.comunitaas.com/app .
2. Click on Reports.
3. Select the department and the range of dates.
4. Click on Generate.
The Emergency option issues an alert to the security officer in order to activate the security protocols necessary for the emergency reported by your department. To use the Emergency option follow these steps:
From the Comunitaas app on iOS or Android
1. Go to the Home tab.
2. Find the More section.
3. Tap the Emergency option.
4. Select the department where you want the officer to arrive.
5. You will receive a notification when the officer has received your alert.
This feature is not available from your computer
NOTE: Remember to use this feature only when you really need the help of a security officer for an emergency.
Tickets is a free app available to all Comunitaas users. From Tickets you can report any inconvenience you have or request help to our support team regarding the use of the Comunitaas service.
Tickets is also available for your organization's support center, so you can send your comments or requests to them directly from the app. (Requires prior request for activation by the administrative group of the organization)
To be able to create a pass, follow these steps:
From the Comunitaas app on iOS or Android
1. Go to the Passes tab.
2. Tap the + button to create a new pass.
3. Select the type of income you want to make.
Permission: Basic option to create a single pass.
Event/Group: Special option to create multiple passs at the same time.
4. Select the type of pass to create.
Temporary: Allows you to create a basic pass with a maximum duration of 24 hours.
Permanent: Allows creating authorized people that can enter at any time.
Routine: Allows you to create a pass that can be used on several days at the same schedule.
5. Enter the information of the visitor, in case of selecting event or group you must enter multiple visitors by pressing on Visitors.
6. If you selected temporary or routine tap Continue and go to step 7. Otherwise, tap Create Pass to finish the creation.
7. Choose the date and time of entry, the duration of the pass and the configuration of this, in case of the routine you select the days of the routine.
8. Press the "Create Pass" button.
From your computer
1. Click on Pass.
2. Tap the "Create Pass" button to create a new pass.
3. Select the type of entry you want to create.
Pass: Basic option to create a single pass.
Event/Group: Special option to create multiple passes at the same time.
4. Select the type of pass to create.
Temporary: Allows you to create a basic pass with a maximum duration of 24 hours.
Permanent: Allows creating authorized people that can enter at any time.
Routine: Allows you to create a pass that can be used on several days at the same schedule.
5. Enter visitor information, in case of selecting event or group you must enter multiple visitors by clicking Add Visitors.
6. If you selected temporary or routine click Continue and go to step 7. Otherwise, click Create Pass to finish the creation.
7. Choose the date and time of entry, the duration of the pass and the configuration of this, in case of the routine you select the days of the routine.
8. Press the "Create Pass" button.
To create a reservation, follow the steps below:
From the Comunitaas app on iOS or Android
1. Go to the Reservations tab
2. Tap the + button to create a new reservation.
3. Select the common area you wish to reserve.
4. Press Continue.
5. Select the date of the reservation in the calendar.
6. Select the time you want to make the reservation.
7. If you wish to modify the date and time when the reservation ends, tap on End. This option may not be enabled for some common areas.
8. Press Confirm Reservation to end the reservation.
From your computer
1. Click on Reservations.
2. Click the Create Reservation button.
3. Select the common area you wish to reserve.
4. Click Next.
5. Select the date of the reservation in the calendar.
6. Select the time you want to make the reservation.
7. If you wish to modify the date and time when the reservation ends, select the date in the End Date section. This option may not be enabled for some common areas.
8. Click Create Reservation to end the reservation.
If you have any further questions, you can contact us by email at support@comunitaas.com